All posts by Daniel Balaceanu

7 Emerging Technologies Powering the Business Process Automation Revolution

business process automation chatbot

Macroeconomic factors are pushing businesses across sectors to find ways to lower costs, improve customer satisfaction, and improve overall productivity. With the emergence of many new technologies in the past few years, BPA (business process automation) has become an increasingly attractive option for many organizations.

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How Do Chatbots Learn?

how chatbots learn training

Chatbots are getting a lot of press these days. Which is great for chatbot companies, right? Well, yes, of course. And also, no. You see, what isn’t getting nearly as much press is how chatbots actually work. How they do what they do so well. Think about it, the last time you visited your bank’s website, did you see that chat window down in the bottom right? Maybe it popped up and asked if there was anything they could help you with. Did you use it? If so, at some point while the chatbot was retrieving your account balance, or […]

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Top Recent Chatbot Innovations

chatbot innovations contact center retail telecom banking

Chatbots aren’t new. We dove into the history of this ground-breaking technology in a previous article, so we won’t duplicate our efforts today. What we would like to discuss are some of the innovations we saw in this sector throughout the course of 2019. Specifically some revolutionary new uses for the background technology, interesting new integrations with other platforms, and the growing market for enterprise chatbots.

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The Origins of Modern Chatbots

history of modern ai chatbots origins

According to Grand View Research, the global market for chatbots will reach $1.23 billion by 2025, which would be a compounded growth rate of 24.3%. Inventor and technologist Ray Kurzweil predicts that by 2029,  chatbots will be indistinguishable from humans. And 80% of businesses say they’ll be using chatbots by the end of 2020.

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